Massage Etiquette & Policies

Honoring Your Wellbeing & Creating a Sanctuary of Serenity

 

Our policies are designed with the comfort, safety, and overall wellbeing for everyone at Blue Sage. By signing up for services, you agree to adhere to and accept the policies that are in place.


Your experience is our priority. We are dedicated to providing customized attention in a safe and healing environment. To ensure the highest level of care, we kindly request that you observe the following etiquette and policies:

  • Appointment Policy
    Appointments are required to receive a massage. Clients may request an appointment by email, app, over the phone, or website. We request that clients arrive 10-15 minutes early for their appointment to allow time for check-in and consultation. Please check in from the app when you are parked and ready. We are by appointment only, keep the door locked while in service, and will open to welcome you once the space is ready for you.

 

  • Cancellation & No Show Policy    
    We require 6-hour notice for all appointment cancellations or rescheduling. Clients who cancel their appointment with less than 6-hour notice will be charged a cancellation (50% of the service) as we cannot fill that spot with another appointment.  
       
    No shows WILL be charged the full amount (100% of the service) as the studio space was reserved for you for that duration of time. In the case of a gift card appointment, the service will be deducted from the gift card on file.   
      
    Illness and Extreme Circumstances will be accommodated as much as possible. Respiratory Symptoms & Illness are required to reschedule to protect everyone. 
      
    Inclement Weather: we monitor forecasts and in the case of predicted snow, ice, and severe storms; we will reschedule all appointments to a different day or time when roads are clear and it’s safe to do so.

     

    • Payment Policy: Payment is due at the time of service. We accept cash, credit cards, and paypal/venmo. We do not accept personal checks.

     

    • Refund Policy: We do not offer refunds for massage services. If a client is dissatisfied with their massage experience, we encourage open dialog with the therapist during service to address their concerns.

     

    • Confidentiality Policy: All client information, including medical history and personal details, is kept confidential and secure. We will not share or sell any client information to third parties without the client's express permission.

     

    • Scope of Practice Policy: Our massage therapists are trained in therapeutic massage techniques and are not licensed medical professionals. They do not diagnose illnesses, prescribe medication, or perform spinal manipulations.

     

    • Inappropriate Behavior Policy: We have a zero-tolerance policy for inappropriate behavior, including sexual misconduct or harassment, verbal abuse, or any other behavior that makes our clients or staff feel uncomfortable or unsafe. Any client engaging in inappropriate behavior will be asked to leave and may be banned from future appointments. Proper documentation of all incidents are recorded and forwarded to the authorities.

     

    • Draping Policy: As per Virginia state law, clients must remain professionally draped for massage services. This is non negotiable and clients not adhering to this policy will have their services terminated.

     

    • Illness, Health and Safety Policy: We follow strict health and safety protocols to ensure the safety of our clients and staff. All massage tables, linens, and equipment are thoroughly sanitized between clients. We also ask that clients who are feeling unwell or have recently been exposed to someone with an infectious disease to reschedule their appointment. Failure to do so may result in the appointment being canceled at the time of service to protect the health and safety of the staff and other guests.

     

    • Minors Policy: We require a parent or legal guardian to be present for massage appointments for clients under the age of 18. We also require written consent from a parent or legal guardian before providing massage services to a minor. We are open to providing services for 16+.

     

    Gift Certificate Policy: We offer gift certificates and vouchers for massage services, which must be presented at the time of the appointment. Gift certificates are non-refundable and cannot be redeemed for cash. Please print your egift cards or keep a record on your phone for easy check out. If you have a voucher, please have it ready at the time of the appointment. 

    • Alcohol Use: We are not permitted to sell or serve alcohol. Alcohol and the benefits of massage don't mix. Please refrain from alcohol use a few hours before your service.

     

    • By agreeing to receive services from our practice, clients agree to abide by these policies and understand that failure to comply may result in denied services or termination of the appointment. We reserve the right to refuse service at our discretion. Future policies may change so please refer back to this page for updated information and if you have a question, email us bluesagemassagestudio@gmail.com and we will get back to you as soon as we are available!

    Wholesale Orders:

    1. Orders are packaged and shipped from our facility within 3-5 business days. Any delays in processing times will be announced at the checkout page before your order is placed. 
    2. DOMESTIC SHIPPING 
    3. Currently, We do not offer free shipping. Once picked up and scanned in by USPS, orders shipped tend to take 2-5 business days to arrive, depending on location, conditions, and carrier availability. 
    4. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment can take up to 24-48 hours once a label has been created. 
    5. Ensure that your shipping information is correct before checking out. We cannot make changes to an order once it has been placed prior to shipping. 
    6. EXPEDITED SHIPPING 
    7. We are a small business and do not offer expedited shipping at this time. 
    8. INTERNATIONAL ORDERS 
    9. Currently, we are not shipping internationally. 
    10. DAMAGES, EXCHANGES, ORDER ISSUES & RETURNS 
    11. If for any reason you are unhappy with a product you have purchased from us, please use the CONTACT US. We are a very small business and because of this we are unable to process returns or exchanges at the moment. Please let us know of any questions, concerns or comments.
    12. Thank you for supporting a small business! - Blue Sage Apothecary